Shipping & Returns

Most orders are processed within 1 business day, excluding weekends and holidays, unless otherwise indicated. Orders placed after noon or during non-business days may begin processing on the next business day.

Once your order ships, we'll send a confirmation email with tracking information when supported by the shipping service.

Available shipping methods, charges, and estimated delivery times are shown at checkout. Shipping costs depend on your destination, order contents, and chosen service.

Delivery estimates begin when the package ships and are not guarantees. Carrier disruptions, weather, and other circumstances beyond our control can affect delivery.

K9Clasp plans to support international shipping to eligible destinations. Availability depends on the countries and shipping services enabled at checkout. If delivery is not offered for your address, contact us before placing an order.

International shipments may be subject to customs duties, import taxes, brokerage charges, and customs delays. Unless charges are explicitly collected at checkout, these amounts are the customer's responsibility.

When your order ships, we will email you tracking details if the selected carrier service provides them. Please allow some time for the tracking status to update in the carrier's system.

We accept eligible return requests within 30 days of delivery. For a standard change-of-mind return, the item must be:

• Completely unused and unworn
• In its original condition and original packaging
• Complete with all included components, tags, and labels
• Free from damage, alterations, or signs of use

Used or worn collars and accessories cannot be returned for a change of mind. These conditions do not limit any rights you may have concerning defective, incorrect, or misdescribed products under applicable law.

Email info@k9clasp.com with your order number, the item you wish to return, and the reason for your request. We will review eligibility and provide instructions.

Please contact us before sending items back. Returned merchandise is subject to inspection.

For standard change-of-mind returns, return shipping is the customer's responsibility. We recommend using a trackable shipping service.

If an item arrives damaged, defective, or incorrect, contact us promptly so we can review the issue and arrange an appropriate resolution.

After receiving and inspecting an eligible return, we'll notify you whether the refund is approved. Approved refunds are sent to the original payment method unless otherwise required by applicable law.

Your bank or payment provider may need additional time to process and post the refund.

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible. Include your order number, a short description of the issue, and photographs if available. We'll review the situation and help resolve it.

Need to change your shipping address or cancel an order? Contact us as soon as possible. We may be able to make changes before dispatch, but orders already shipped generally cannot be modified or recalled.