FAQ

Yes. We guarantee that every Herm Sprenger-branded product sold by K9Clasp is 100% genuine. We specialize in original Herm Sprenger collars and accessories. Learn more about our commitment on the Authenticity page.

Yes. K9Clasp is an authorized Herm Sprenger retailer. We are a family-owned business backed by more than 10 years of e-commerce experience, committed to genuine products, competitive prices, and dependable customer support.

Each material has different characteristics:

• Stainless steel: Excellent corrosion resistance, durability, and relatively low maintenance.
• Chrome-plated steel: A classic polished appearance at a typically more affordable price, although the plating needs proper care to reduce corrosion.
• Curogan: Herm Sprenger's distinctive copper-based alloy, valued for corrosion resistance and its nickel-free composition.

The right choice depends on your preferences, environment, and intended use.

Start by measuring your dog's neck accurately. For prong collars, measure high on the neck, just behind the ears and beneath the jawline. Sizing requirements vary by collar design, so always check the measurements for your selected model.

Visit our Size Guide for step-by-step guidance.

Collar length is the overall length of the collar, usually displayed in inches. Wire gauge is the thickness of the metal links, measured in millimeters (mm). For example, 2.25 mm, 3.0 mm, and 4.0 mm refer to different link thicknesses, not collar lengths. Both measurements matter when choosing a collar.

Yes. Many Herm Sprenger prong collars allow you to add or remove compatible links to fine-tune the fit. Use links made for your exact collar model and wire gauge. Other collar designs may have different adjustment methods.

No. Replacement links must match the specific collar's design and wire thickness. Before ordering, verify the model and gauge. If you're unsure, send us the product name, SKU, or a clear photograph of your collar.

Only when the product listing explicitly states that they are included. Additional links, ClicLock components, protective covers, and other accessories are generally sold separately. Check each listing for its exact contents.

Yes. K9Clasp accepts international orders to eligible destinations. Available countries, shipping methods, and charges are shown at checkout and may vary by destination or applicable restrictions.

Orders are generally processed within one business day, excluding weekends and holidays, unless otherwise stated. Available shipping methods and estimated delivery times are shown at checkout. Transit time depends on the carrier, destination, and possible customs or transportation delays.

Once your order ships, you'll receive a shipping confirmation email containing tracking information when available for the selected shipping service. Carrier tracking updates may take a little time to appear.

International orders may be subject to import duties, taxes, brokerage fees, or other charges assessed by the destination country. Unless explicitly collected at checkout, these charges are the buyer's responsibility. Customs clearance can also affect delivery time.

We accept eligible return requests within 30 days of delivery. Products must be completely unused, unworn, unaltered, and in their original condition, including original packaging, labels, and included components.

Before returning an item, contact info@k9clasp.com for instructions. All returns are subject to inspection. Applicable consumer rights remain unaffected.

No. For hygiene, safety, and product integrity reasons, used or worn collars and accessories are not eligible for change-of-mind returns. This restriction does not limit rights that apply to defective, incorrect, or misdescribed products under applicable law.

For standard change-of-mind returns, the buyer pays return shipping costs. We recommend a trackable shipping method. If an item arrives damaged, defective, or incorrect, please contact us so we can review the issue and arrange an appropriate resolution.

Absolutely. We can help explain product specifications, materials, sizing options, and accessory compatibility. Email info@k9clasp.com with your dog's neck measurement, the model you're considering, and any questions. Proper fitting and responsible use are always important.

Yes. We welcome inquiries from professional dog trainers, training facilities, kennels, and other businesses. Email info@k9clasp.com with the products, quantities, and shipping destination. We'll review availability and discuss purchasing options.